Questions and answers
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Is it a real person calling?
No. WarmLine uses a friendly automated voice that is designed to be patient and warm. If someone asks, it says it's the WarmLine check-in service. If they ask for a person, the call ends politely and the family or care team is alerted.
What happens if they say they need help?
The call notes it, and the people you chose get a text or email alert with a link to the call summary. In an emergency, the caller is told to hang up and call 911.
Is this a medical alert or emergency service?
No. WarmLine is a check-in and companionship service. It doesn't monitor anyone around the clock or dispatch help, and it doesn't give medical advice. Many families use it alongside a medical alert device.
What if they miss a call?
If several calls in a row go unanswered, we alert you so someone can check on them.
Do they need a smartphone or an app?
No. Any landline or mobile phone works. You manage everything from a web page on your phone or computer.
Can I choose when the calls happen?
Yes. Choose the days and a time window, for example weekdays between 10 and noon. Your plan sets how many calls a week are included.
Who sees the conversations?
Only the people you give access to: you, family members you add, or the care staff assigned to them. Alerts carry only a first name and last initial with a link; the details stay behind a sign-in.
Do I need their permission?
Yes. We only call people who have agreed to receive automated check-in calls, and we ask you to confirm that when you enroll.
Can I enroll two people in the same home?
Yes. Each additional person in the same household is 50% off.
Can I change plans or cancel?
Yes, any time. Charges are prorated by the days each person was enrolled.
Start the calls this week
Sign up online in a few minutes. Choose the plan and the times that suit them; you can change either at any time.